ORDER DELIVERY

Where do we deliver

In all the Spanish provinces. In some cases, some areas could be excluded.

For deliveries to an excluded área, please contact us in medievo@clickandwine.es or in our phone number 941 890 626 from Monday to Friday from 8:00 to 20:00 hours.

Delivery date

Two options in península: 48 hours and 4 to 5 working days  (from Monday to Fridays bank holidays not included). For Canary Islands 7 to 10 working days

Delivery time starts at 9:00 am after the order its confirmed (always working days)

Incidents:

Click&Wine customer service department make an exhaustive follow up of all the deliveries to ensure the best service.

It is important to check the packaging upon the reception of the order. If leakages or symptoms of breakage are detected the delivery should not be accepted, In this case get in contact with our Customer Service Department at 941890626 or   medievo@clickandwine.es, or write a reservation note in the delivery note and contact customer service through the same phone number and e-mail describe before.

Should the delivery could not be done due to absence, the transport agency will leave a note with the phone number to be used to arrange the deliver.

Transport cost:

Transport cost is automatically included in the user´s order. This price includes transport cost + VAT + safety packagings to avoid damages.

Returns:

After the order reception the buyer has 7 calendar days to return the product. Before returning the product you should send an email to medievo@clickandwine.es.

Returns caused by negligence.

If the delivery reason could be imputable to Click&Wine, the company will carry with the cost of the delivery and will send a messenger to customer´s address and will change the product for another similar or return the money back..

If the return reason is not imputable to Click&Wine, the customer will carry with the delivery cost.

Returns can only be made in the original package and in perfect conditions.