Terms and conditions

1. Click&Wine responsabilities

Click&Wine is the Company in charge of Medievo´s online shop.

The products offered in this website keep the same Quality and Price guarantees than the BODEGAS DEL MEDIEVO S.L products sold in retail.

BODEGAS DEL MEDIEVO S.L
place of business Circunvalación San Roque, S/n - 26559 Aldeanueva de Ebro (La Rioja - España)  C.I.F. B26334128.

2. GENERAL INFORMATION

The General Use Conditions hereunder (from this point on, "Condiciones Generales”) rule, together with the Privacy Policy, the access and use by the user of the website http://bodegasdelmedievo.clickandwine.es and its subdomains (from this point on, “el Sitio Web”), as well as the product and service contracts that could be undertaken through it. The acceptance of these Condiciones Generales by the user involves the following:

  •          I have read and understood this information;
  •          I am adult with full capacity to sign up
  •          I assume all the obligations signed

 

As a compliance of article 10 of the Ley 34/2002, 11th July, de Servicios de la Sociedad de la Información y del Comercio Electrónico, the following identifying data of the owner of the website:
Click Wine Marketplace, S.L. (in the future, "Click&Wine") a  sociedad mercantil with social adress in Logroño, C/Poeta Prudencio, número 12, 3ºA (26007), with C.I.F. B-26516005 and included in the Registro Mercantil of Logroño, Tomo 777, Folio 73, Hoja número LO-15959 and Inscripción 1ª. Contact email:medievo@clickandwine.es.
The access to the website by the user involves, necessarily and without exceptions, the acknowledgement and acceptance of the terms and conditions. Therefore it is recommended to read them in detail every time you access to the web.

3. SALES CONDITIONS

Click&Wine allows sales 24 hours a day, 7 days a week, 365 days a year.
To become a register user you need to fill in the form allocated in the website. The information will be integrated in Click&Wine data base; the use of that information is described in the Private Policy and Data Protection.

The Price of the articles is the Price indicated in each moment in the web.

For the order confirmation, personal, invoice and address delivery information will be asked in order to process the order and help future orders.

In your personal area (My Account) you will be able to see and modify your personal information and access to the list of your historical orders.

Once the information is completed and before finalizing the sales process, the delivery address will be shown. Once the address is selected, you will see a summary of the products in the order, the total price (including transport) and with the delivery address.

To confirm the order you will have to press “ACCEPT”. 

4. PAYMENTS SYSTEMS

To ensure safty payment, Click&Wine uses safty payment systems of bank entitiesprepared for ecommerce.

Credit and Debit Card:

Customers can pay with credit or debit card (Visa, Mastercard, American Express) using the ecommerce platform Redsys, based on a “three domains model” (3D Secure thecnology). This solution covers the complete selling process, from the initial moment the user access to the web till the approval of the payment.

Bank and card data are not managed by Click&Wine. They are used directly as a payment platform.

PayPal:

Click&Wine has a safety platform for those users with a Paypal account. Once the order is completed you will be led to PayPal to finalize the payment. You will receive and email with the order confirmation and you will be able to go back to http://bodegasdelmedievo.clickandwine.es 

Bank Wire transfer:

If you prefer to make an order and do the payment with wire transfer, we will include in the email the account information. Click&Wine will do the transaction once the payment is done and available in out account.

In order to speed up this process, the delivery of a copy of the bank wire transfer receipt to our e-mail medievo@clickandwine.es is recommended.

5. DELIVERY, CANCELATIONS AND RETURNS

Where do we deliver?

In all the Spanish provinces. In some cases, some areas could be excluded.

For deliveries to an excluded area, please contact us in medievo@clickandwine.es or in our phone number 941 890 626 from Monday to Friday from 8:00 to 20:00 hours.

Delivery date

Two options in peninsula: 48 hours and 4 to 5 working days (from Monday to Fridays bank holidays not included). For Canary Islands 7 to 10 working days

Delivery time starts at 9:00 am after the order is confirmed (always working days)

Incidents:

Click&Wine customer service department make an exhaustive follow up of all the deliveries to ensure the best service.

It is important to check the packaging upon the reception of the order. If leakages or symptoms of breakage are detected the delivery should not be accepted. In this case get in contact with our Customer Service Department at 941890626 or   medievo@clickandwine.es, or write a reservation note in the delivery note and contact customer service through the same phone number and e-mail describe before.

Should the delivery could not be done due to absence, the transport agency will leave a note with the phone number to be used to arrange the deliver.

Transport cost:

Transport cost is automatically included in the user´s order. This price includes transport cost + VAT + safety packaging to avoid damages.

Returns:

After the order reception the buyer has 7 calendar days to return the product. Before returning the product you should send an email to medievo@clickandwine.es.

 Returns caused by negligence, hits and incorrect use or handling won’t be accepted.

If the delivery reason could be imputable to Click&Wine, the company will carry with the cost of the delivery and will send a messenger to customer´s address and will change the product for another similar or return the money back.

If the return reason is not imputable to Click&Wine, the customer will carry with the delivery cost.

Returns can only be made in the original package and in perfect conditions.

6. STOCK

In case of informatics error, out of stock of the product ordered or delay on the product delivery, we will contact you through the email address included in the order to confirm the new timings or to cancel the order.

7. INTELECTUAL AND INDUSTRIAL PROPERTY

The intellectual property rights about the layout of the contents on the Web Site, its graphic design, the hallmarks (brands and commercial descriptions), the underlying software (including sources), as well as the different elements that make up the Portal (texts, graphs, photos, videos, etc) are intelectual property of Click&Wine or Clck&Wine gets, in its case, the right of use and exploitation of them, and in that sense they are works protected by the intellectual and industrial property legislation in force.

The use of the Web Site by the User does not involve the transfer of any intellectual and/or industrial property rigths on the Portal, its contents and/or the hallmarks of Click&Wine. For this purpose, by means of the present Legal Notice, with the exception of those assumptions where it is legally permitted, it is expressly prohibited for the User the reproduction, transformation, distribution, public communication, disclosure extraction and/or reuse of the Web Site, its contents and/or hallmarks of Click&Wine.

It is expressly and strictly prohibited the reproduction of elements or contents of the Web Site made for profit or for commercial purposes.

8. PARTIAL NULLITY

In the assumption that any of the General Conditions is rendered invalid and void, the remaining ones will remain in force, not being affected by the above mentioned declaration of nullity.

9. APPLICABLE LAW AND JURISDICTION

The users of the Web Site agree to submit the resolution of any dispute arising from these General Conditions to the Courts and Tribunals of Justice of Logroño (La Rioja). The Terms and Conditions are subject to the Spanish legal system.